Shipping Policy

Shipping Policy

Effective Date: 02-04-2025

1. Introduction

At CameraScan Kottayam, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased through our website.

2. Shipping Destinations

We offer shipping services across Kerala and other parts of India, subject to serviceability based on your location. Additionally, customers can choose to pick up their orders from our main store in Kottayam or from our affiliated stores in the following regions:

Kottayam (Main Store)

1. Trivandrum
2. Kollam
3. Alappuzha
4. Thiruvalla
5. Changanacherry
6. Adoor
7. Ernakulam
8. Ekm Shenoys
9. Thrissur
10. Kanhangad
11. Angamaly
12. Kannur
13. Kattappana
14. Calicut
15. Ottapalam
16. Palakkad
17. Marthandom
18. Ranni
19. Pala

3. Shipping Charges

Standard Shipping: A nominal delivery charge may be applied to each order, varying based on the delivery location and order value. Specific charges will be displayed during the checkout process.

Free Shipping: Orders exceeding a certain value may qualify for free shipping. Details of such promotions will be clearly mentioned on our website.

4. Estimated Delivery Time

Processing Time: Orders are typically processed within 1-2 business days after payment confirmation.

Delivery Time: The estimated delivery time varies depending on the destination:

Within Kerala: 3-5 business days

Other Parts of India: 5-7 business days

Please note that delivery times are approximate and may be affected by factors such as weather conditions, logistical challenges, or unforeseen circumstances.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email containing tracking information. You can use this information to monitor the status of your delivery.

6. In-Store Pickup

Customers opting for in-store pickup can collect their orders from our main store in Kottayam or any of our affiliated stores listed above. You will be notified via email or phone when your order is ready for pickup. Please bring a valid ID and order confirmation details when collecting your order.

7. Shipping Restrictions

P.O. Boxes: We do not deliver to P.O. Box addresses. Please provide a valid residential or business address for delivery.

Remote Areas: Deliveries to remote or difficult-to-access areas may require additional time and may incur extra charges. You will be informed of any such charges prior to shipment.

8. International Shipping

Currently, we do not offer international shipping. Our services are limited to addresses within India.

9. Damaged or Lost Items

If you receive a damaged product or if your order is lost in transit, please contact our customer service team immediately at:

Email: camerascan@gmail.com

Phone: +91 9188526787

We will investigate the issue and work towards a satisfactory resolution.

10. Changes to Shipping Policy

CameraScan Kottayam reserves the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website.

11. Contact Us

For any questions or concerns regarding our Shipping Policy, please reach out to us at:

Email: camerascan@gmail.com

Phone: +91 9188526787

Address: YMCA International Building, Lal Bahadur Shastri Rd, Kottayam, Kerala 686061